Frequently Asked Questions

On both the website and the PDF availabilities we have separate line items for the products we grew onsite at our West Olive Production yard. These items are typically priced differently from our “non G” items, or the items we buy in for re-distribution.  

YES! Great Lakes encourages customers to ask about non-stock/special order items. We will locate and ship special orders with a signed Order Acknowledgement and sometimes a 50% down payment. All special orders are not returnable. 
Hardscape/Natural Stone Special Order Policy   
 

1. There is a 30% non-refundable deposit on special order items or special-order quantities determined by sales rep. Must be paid by credit card prior to ordering
2. Once special-orderitems are available, customers have 30 days to take delivery of the materials.After 30 days, orders must be paid in full, delivered or not. After 30 days customers will be charged for storage.

To ensure your materials are ready upon arrival, please provide a minimum of 24 hours' notice for all pickup orders. This lead time allows us to prioritize pre-scheduled orders and minimize your wait time. Please note that same-day or unscheduled pickups may not be immediately available if our team is fulfilling previously scheduled orders. 

Important Pickup Instructions regarding Greengoods and Natural Stone: Before heading to the Tree Yard or the designated pickup area, please check in at the main office first. 

To ensure accuracy in our pricing, please submit an itemized list of materials for each project; please note that we are unable to generate quotes from blueprints alone. Additionally, include your deadline for the quote and the anticipated installation date. 
 
Please be aware that all projects remain in estimate status until you authorize a formal order. Items are not held or reserved from our inventory while in the estimate phase. Once your project is confirmed, notify your sales representative immediately to convert the estimate into an order and secure your materials.

Yes, sometimes we do approve you for a credit account and offer terms. If you would like to apply for credit with us, please fill out the credit application.

Payment & Pricing Policy 
 
All accounts are established on a COD basis until a credit application has been submitted and approved. Once credit is established, terms are Net 30. Please note that past-due balances are subject to a late fee of 1.5% monthly (18% annually). Great Lakes Landscape Supply reserves the right to close accounts with overdue balances at any time. Credit card payments are accepted at the time of purchase or within 10 days of the invoice date. If paid within 10 days of the date of invoice there is no charge for using a Visa or Mastercard. If you choose to use an American Express/Discover Card, it will result in a 5% charge. If payment is made after 10 days, there will be a 3% charge to use any credit card. If payment is made with an American Express or Discover Card after 10 days, there is a 3% charge for being over 10 days and a 5% charge for using the Discover/American Express Card, a total of 8%  
CREDIT APPLICATION

There is no warranty included with any plant material purchased from Great Lakes Landscape Supply. We guarantee all stock items to be true to name, meet ANLA standards, and to be in good condition at receiving time. However, there is no guarantee written or implied after purchase. 

"On PO" means we have access to them! They may be growing on our property in West Olive or be planned to come in from one of our vendor nurseries. Please don’t hesitate to reach out about ordering something showing up in that avail column. We can work quickly to let you know how soon we could have it to you!

Tagging trees helps our team quickly and accurately pull the exact material you selected. Follow these steps when visiting the yard:
1. Check in at the office first 
Before tagging, check in with your sales representative to:
- Review your plant list and confirm current availability
- Receive a yard map to help locate material
- Pick up tagging supplies (or chalk if you’re bringing your own)

2. Each tag should include your company name.
Tags must be visible for our crew:
- Tree Yard: tags must be at least 5" long
- Main Yard: tags must be at least 3" long

3. Record the item information
Plants are marked with item numbers on the plant, pot, or container.
Be sure to:
- Write down the item numbers and yard locations
- Do not remove any existing tags from materials

4. Before leaving the yard, return to the office and give your sales rep your recorded item numbers and locations.

⚠ Important: Materials are not officially on hold until your sales rep documents them.

Bringing a client?
The contractor must remain present during the yard visit.

We accept cash, check, and major credit cards. Contractor accounts with approved terms may also pay via invoice.

1. Greengoods : All Sales Final: To ensure the health and quality of our inventory, we do not accept returns on any greengood material, including perennials, shrubs, and trees. 

2. Hardscapes, Natural Stone & Accessories

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Restocking Policy: We accept returns on most stock hard goods (sold by the unit) as long as they are still in resale condition. Please note that a 20% restocking fee applies to all returned items.
 
To ensure a smooth return process, we ask that you sort and rewrap all pallets to their original shipping standards. If you need us to come to your site to collect the materials, we offer a pickup service starting at $250. 
 

1. Condition Return Guidelines
   1. All materials picked up or delivered are in factory condition unless otherwise specified or documented.
   2. All materials must be returned in factory condition.

9. Examples of products not in factory condition; damaged, blemishes, dirty, incomplete sets, missing layer sheets, incorrectly stacked, blended with other material, used materials.
   3. All returns must be accompanied by the original invoice number
   4. Custom or special-order items are not returnable unless defective or damaged upon delivery and documented.
   5. Returns are considered up to 90 days after date of invoice.
   6. Products are to be returned to the yard they were purchased at or shipped from unless otherwise specified.
   7. ALL SALES FINAL, NO RETURNS ACCEPTED on Polysand and/or adhesive products.

 
Hardscape/Natural Stone Return Fee   
 

1. All hard goods material returns totaling more than 20% of the original order dollar amount or quantity are subject to a restocking fee of up to 50%, if approved. 
2. Please note that Great Lakesis not a disposal facility. Any non-returnable materials left on-site will incur a minimum disposal fee of $50. Contractors are responsible for the removal and proper disposal of all non-returnable items from our premises
3. Restacking of materials is a minimum $25 fee.

 
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Direct Ship allows certain products to ship directly from the grower/supplier/manufacturer to your job site or yard. This can be helpful for larger quantities or specialty items. Lead times and availability vary by product. Visit our Direct Ship Program page for more details.

YES!  We offer FREE Delivery to the greater Grand Rapids area. 
To qualify for our scheduled free delivery service within the Greater Grand Rapids area, orders must meet the following two requirements: 
 

1. Advance Notice: Orders must be confirmed at least 72 hours prior to your quadrant's designated delivery day.
2. Order Minimum: The order total must be $3,500.00 or more.

Please refer to the map above to find the specific delivery day for your quadrant. Any orders placed with less than 72 hours' notice, or those falling below the $3,500.00 minimum, will be subject to a delivery charge quoted at the time of purchase 
 
Great Lakes Landscape Supply will deliver to your jobsite based on the current schedule below: 
Monday- #1 Northwest - Allendale, Coopersville, Grand Haven, Marne, Muskegon, Sparta, Walker Tuesday- #2 Northeast - Belmont, Cedar Springs, Comstock Park, Lowell, Rockford  
Wednesday- #3 Southwest - Byron Center, Holland, Zeeland, Hudsonville, Jenison, Wyoming, Dorr, Grandville, Greenville  
Thursday- #4 Southeast - Cutlerville, Kentwood, East Grand Rapids, Caledonia, Ada  
Friday- #5 Open Day - Delivery per quote only 
 
NON-Qualifying Free Deliveries: There is a $250.00 Minimum Delivery Charge on all deliveries not on the specified delivery day and those which don't meet the minimum amount for free delivery. All deliveries will be quoted. 
 
Delivery Process/Requirements 
Please send delivery orders to GLLS at least 72 hours prior to your desired date. Early submissions are highly encouraged, as they allow us more flexibility in securing your preferred delivery window. Delivery orders must be a minimum of $1500 before freight cost to qualify for delivery. 

**NEW FOR 2026** No additions of any product will be allowed the day before delivery. i.e. All additions need to be in before 5pm two days prior to ship day. 
While we strive to be flexible with order updates, please note that changes made after confirmation are not guaranteed. Factors such as vehicle weight limits and routing schedules may prevent us from adding materials once a truck is finalized. We recommend submitting your full requirements well in advance to avoid any logistical constraints. 

​To view availability, Login to your wholesale account and select "Availability" at the top navigation bar