Frequently Asked Questions

Yes, sometimes we do approve you for a credit account and offer terms. If you would like to apply for credit with us, please fill out the credit application.

Payment & Pricing Policy 
 
All accounts are established on a COD basis until a credit application has been submitted and approved. Once credit is established, terms are Net 30. Please note that past-due balances are subject to a late fee of 1.5% monthly (18% annually). Great Lakes Landscape Supply reserves the right to close accounts with overdue balances at any time. Credit card payments are accepted at the time of purchase or within 10 days of the invoice date. If paid within 10 days of the date of invoice there is no charge for using a Visa or Mastercard. If you choose to use an American Express/Discover Card, it will result in a 5% charge. If payment is made after 10 days, there will be a 3% charge to use any credit card. If payment is made with an American Express or Discover Card after 10 days, there is a 3% charge for being over 10 days and a 5% charge for using the Discover/American Express Card, a total of 8%  
CREDIT APPLICATION

We accept cash, check, and major credit cards. Contractor accounts with approved terms may also pay via invoice.

1. Greengoods : All Sales Final: To ensure the health and quality of our inventory, we do not accept returns on any greengood material, including perennials, shrubs, and trees. 

2. Hardscapes, Natural Stone & Accessories

​
Restocking Policy: We accept returns on most stock hard goods (sold by the unit) as long as they are still in resale condition. Please note that a 20% restocking fee applies to all returned items.
 
To ensure a smooth return process, we ask that you sort and rewrap all pallets to their original shipping standards. If you need us to come to your site to collect the materials, we offer a pickup service starting at $250. 
 

1. Condition Return Guidelines
   1. All materials picked up or delivered are in factory condition unless otherwise specified or documented.
   2. All materials must be returned in factory condition.

9. Examples of products not in factory condition; damaged, blemishes, dirty, incomplete sets, missing layer sheets, incorrectly stacked, blended with other material, used materials.
   3. All returns must be accompanied by the original invoice number
   4. Custom or special-order items are not returnable unless defective or damaged upon delivery and documented.
   5. Returns are considered up to 90 days after date of invoice.
   6. Products are to be returned to the yard they were purchased at or shipped from unless otherwise specified.
   7. ALL SALES FINAL, NO RETURNS ACCEPTED on Polysand and/or adhesive products.

 
Hardscape/Natural Stone Return Fee   
 

1. All hard goods material returns totaling more than 20% of the original order dollar amount or quantity are subject to a restocking fee of up to 50%, if approved. 
2. Please note that Great Lakesis not a disposal facility. Any non-returnable materials left on-site will incur a minimum disposal fee of $50. Contractors are responsible for the removal and proper disposal of all non-returnable items from our premises
3. Restacking of materials is a minimum $25 fee.

 
​