Frequently Asked Questions

To ensure your materials are ready upon arrival, please provide a minimum of 24 hours' notice for all pickup orders. This lead time allows us to prioritize pre-scheduled orders and minimize your wait time. Please note that same-day or unscheduled pickups may not be immediately available if our team is fulfilling previously scheduled orders. 

Important Pickup Instructions regarding Greengoods and Natural Stone: Before heading to the Tree Yard or the designated pickup area, please check in at the main office first. 

YES!  We offer FREE Delivery to the greater Grand Rapids area. 
To qualify for our scheduled free delivery service within the Greater Grand Rapids area, orders must meet the following two requirements: 
 

1. Advance Notice: Orders must be confirmed at least 72 hours prior to your quadrant's designated delivery day.
2. Order Minimum: The order total must be $3,500.00 or more.

Please refer to the map above to find the specific delivery day for your quadrant. Any orders placed with less than 72 hours' notice, or those falling below the $3,500.00 minimum, will be subject to a delivery charge quoted at the time of purchase 
 
Great Lakes Landscape Supply will deliver to your jobsite based on the current schedule below: 
Monday- #1 Northwest - Allendale, Coopersville, Grand Haven, Marne, Muskegon, Sparta, Walker Tuesday- #2 Northeast - Belmont, Cedar Springs, Comstock Park, Lowell, Rockford  
Wednesday- #3 Southwest - Byron Center, Holland, Zeeland, Hudsonville, Jenison, Wyoming, Dorr, Grandville, Greenville  
Thursday- #4 Southeast - Cutlerville, Kentwood, East Grand Rapids, Caledonia, Ada  
Friday- #5 Open Day - Delivery per quote only 
 
NON-Qualifying Free Deliveries: There is a $250.00 Minimum Delivery Charge on all deliveries not on the specified delivery day and those which don't meet the minimum amount for free delivery. All deliveries will be quoted. 
 
Delivery Process/Requirements 
Please send delivery orders to GLLS at least 72 hours prior to your desired date. Early submissions are highly encouraged, as they allow us more flexibility in securing your preferred delivery window. Delivery orders must be a minimum of $1500 before freight cost to qualify for delivery. 

**NEW FOR 2026** No additions of any product will be allowed the day before delivery. i.e. All additions need to be in before 5pm two days prior to ship day. 
While we strive to be flexible with order updates, please note that changes made after confirmation are not guaranteed. Factors such as vehicle weight limits and routing schedules may prevent us from adding materials once a truck is finalized. We recommend submitting your full requirements well in advance to avoid any logistical constraints.